FAQs - Chateau de Fleurs

If a guest cancels 90 days before their stay they receive 100% refund. Guests will receive 50% refund if the cancellation occurs more than 30 days before their scheduled arrival. No refunds within 30 days of arrival. Back to top

Is there a minimum age to rent your chalet?

You must be at least 25 years of age to rent our chalet. The person who initiates the reservation and signs the rental agreement must reside in the chalet for the entire length of stay. Back to top

What are your check-in and check-out times?

Check-in time is any time after 4:00 PM.
Check-out time is no later than 10:00 AM.

Can I check in early/check out later?

Possibly, depending on our cleaning and guest schedule. Requests for early check-in or late check-out must be approved in advance. Please contact us within one week of arrival to inquire about availability. Back to top

How do I check-in upon arrival?

You should expect an email no later than 2 days prior to your scheduled arrival, with a keycode and additional information. This way, you can arrive however late suits your schedule and you don't have to worry about meeting anyone in person. If you have multiple cars coming, you can give everybody the code, and whoever gets there first can unlock the door and get in. If for some reason you don't receive this email, check your SPAM folder or write us to have it re-sent to you. Back to top

What is parking like at the chalet?

Our corner lot provides two flat parking areas, including a parking pad and driveway. The chalet can accommodate up to five vehicles. Back to top

Can I charge my electric or hybrid vehicle at the chalet?

Unfortunately Chateau de Fleurs does not have a charging station or any electrical outlets for charging a vehicle. Back to top

How treacherous are the roads? What should I do if it snows and I can't access the chalet?

Chateau de Fleurs is located at the top of a steep mountain road. Most roads in our area are well maintained, but they can be curvy and steep as you are visiting the mountains. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. It is recommended that all guests have four-wheel drive and/or tire chains during these seasons. No refunds will be given due to inability to get to the chalet due to road conditions. You may consider trip insurance if planning a trip during these seasons. ❅ Winter - The city of Gatlinburg roads are treated as necessary if there is any snow or ice accumulation. As with all mountain driving, four-wheel drive vehicles are recommended when there are icy roads or snow accumulation. Road surface conditions are not guaranteed at any time - there are no refunds given due to weather and we do not provide transportation or take responsibility for towing service. Back to top

Can I hold my wedding/family reunion/big party at Chateau de Fleurs?

No, we do not allow parties or events to be held at our chalet. Back to top

How much is the first payment due in order to book?

The deposit to make a reservation is 50% of the total. The balance would be due 30 days before your check-in date. Back to top

What about Trip Insurance?

Upon booking, we do offer all of our guests the opportunity to purchase travel insurance for their vacation. The travel insurance may be purchased at any time up until 30 days prior to arrival or as part of your booking payment process. We recommend that if your reserved dates are in the late fall, winter, and early spring you may want to consider purchasing insurance as it is not uncommon to have the occasional hazardous road conditions. It is recommended that all guests have four-wheel drive and/or tire chains during the seasons mentioned above. Please also remember we do not give any refunds due to a guest's inability to get to the chalet due to the road conditions. Back to top

Is the chalet wheelchair accessible?

As a private single-occupancy residence, our chalet is not required to meet ADA accessibility standards. We do have an entrance ramp onto the main level which includes the master bedroom. It is best to discuss your specific needs with us before you make your reservation so you'll know what to expect. Back to top

Where can I rent a crib, high chair, scooter, or wheelchair?

We do not provide baby or infant equipment at the chalet. Guests who need items such as cribs, high chairs, strollers, wheelchairs, mobility scooters, or other specialty equipment are encouraged to arrange rentals through a local provider before arrival. Because the chalet features an open spiral staircase, we strongly recommend bringing or renting baby gates if young children will be staying at the property.

What if my guest numbers change after I make a booking?

No problem! You can simply change your guest numbers up or down by letting us know, and we'll adjust your information accordingly. Back to top

Is there an extra charge for more guests?

No, the rental fee is the same for 2 through 16 guests no matter the age. We permit a maximum of 16 guests per stay (adult and children) Back to top

Can I bring my pet?

We do not allow pets in the chalet. This restriction is strictly enforced. There is a Local Pet resort to accommodate your furry friend not too far away: Just Fer Paws, (865) 430-3383. Please call ahead for a reservation Back to top

Do you accept service animals?

Short answer: Service animal/guide dogs yes.

Emotional Support Animals No.

Service animals are welcome at Chateau de Fleurs. We comply with applicable federal and Tennessee laws regarding service animals. Emotional support animals, therapy animals, and pets are not considered service animals and are not permitted. Guests traveling with a service animal should notify us before arrival. Service animals must be housebroken, under the handler's control at all times, and may not be left unattended in the chalet. Guests are responsible for any damage caused by their service animal. Back to top

Do you have WiFi?

Yes, our high-speed WiFi is free and is password-protected. It is suitable for streaming movies, game playing, etc. Back to top

What type of cellphone reception should I expect?

It depends on the provider, but we have found good reception with AT&T, Verizon and T-Mobile. Our chalet is equipped with a standard telephone for outbound calling in the USA. Also, many providers and devices now offer voice over WiFi. Inside the National Park cellphone reception is almost nonexistent beyond the Sugarland's Visitor Center. Back to top

How private is the chalet?

Our chalet is in a neighborhood of Gatlinburg called Chalet Village. We do have neighbors that you can see from our property. Back to top

Is smoking or vaping permitted at the chalet?

No. Our chalet is smoke-free and vape-free. This restriction is strictly enforced. It should also go without saying that illegal drugs are prohibited on our property. Back to top

Do you provide any personal items for use during our stay?

We provide the following items for your use during your stay:

2 rolls of toilet paper per full bathroom
1 roll of toilet paper for the half bathroom
1 cleansing bar per bathroom
1 travel size shampoo per full size bathroom
1 roll of paper towels in the kitchen (there should be also a roll at the bar on the lower level)
1 sponge
Dishwasher pods
A small bottle of liquid dish soap
1 single use laundry detergent for the washing machine
2 trash bags per small cans which are in the bedrooms and bathrooms
Large trash bags for the kitchen.

Do we need to bring linens, towels, or pillows?

We provide all the basic necessities. All the beds will be made with white sheets, pillows, blankets, and decorative quilts & shams. An adequate supply of bath towels and washcloths are provided. If your stay is lengthy and you need fresh towels, please use the cabin's washer & dryer. We recommend you bring beach towels for community pool use. Back to top

What cooking/eating utensils will I need?

Our chalet is fully equipped with all the ordinary cooking equipment, including pans, cutlery, dishware and grilling tools. We also have a crock pot and Keurig K-Duo coffee maker. Unless you have a specific and/or unusual requirement, you should not need to bring anything to cook with. Back to top

What do I do for food?

You will need to provide your own food if you want to cook. The nearest grocery store is Food City-Gatlinburg, approximately 7 miles away. There are also several restaurants of all types in downtown Gatlinburg. If you would like to have groceries delivered we recommend Smoky Mountain Grocery https://smokymountaingrocery.com/ Back to top

Do you provide gas for the grill?

Yes, we provide propane for our guests that is piped into our gas grill. In the unlikely event you should run out of propane, please contact us. Back to top

Can we do laundry at the chalet?

Yes – we have a laundry room in the chalet, that has washer, dryer, iron and ironing board available for your use. Back to top

Do you have an outdoor firepit?

No, we do not. Back to top

Do you provide wood for the fireplaces?

No, we do not. Firewood is readily available at local shops from October through March. Back to top

Is there an extra charge to use the hot tub?

No, the hot tub and all other amenities are included at no additional charge. Back to top

When will the fall foliage be the prettiest?

Well, it depends on the weather, and you know how reliable that is. Typically peak fall colors last seven weeks from mid-October to early November. The National Park Service's fall color page for the Great Smoky Mountains National Park is available here: https://www.nps.gov/grsm/planyourvisit/fallcolor.htm

The National Park Service's mountain view webcams will show you what the weather and foliage looks like now: https://www.nps.gov/grsm/learn/photosmultimedia/webcams.htm

But regardless of the time of year, there will always be beautiful leaves to look at - evergreens if nothing else. Back to top

What are the Chalet Village Club swimming pools like?

All 3 Chalet Village Club pools are available to guests staying at Chateau de Fleurs. Back to top

The pools are open Memorial Day weekend to Labor Day Weekend, depending on weather.
The closest pool is 1/2 of a mile from the chalet, and is located at the Chalet Village South Baden Club House.
Please check their website for pool hours https://chaletvillageownersclub.com/our-clubhouses/
There is no lifeguard at the pool, so parental supervision is required.

Do you decorate the chalet for the holidays?

Absolutely! We love celebrating the seasons at Chateau de Fleurs. After Thanksgiving, the chalet is transformed with Christmas trees, lighted garlands, and festive holiday décor, creating a cozy mountain retreat for your holiday getaway. Back to top

Will we encounter bears or other wild animals at the chalet?

It is possible. Bears are most active during early morning and late evening hours in spring and summer. Black bears do not truly hibernate but enter long periods of sleep so they may leave their dens for short periods of time, if disturbed or during brief warming trends. Females typically leave their dens with their cubs in late March or early April. You should never approach bears or any other wild animal you may encounter.

Please keep these tips in mind during your stay for your safety:
● Do not feed or place food to attract bears.
● Only place trash in animal resistant trash cans or receptacles.
● Do not leave food in your car or in coolers outside the chalet.
● Keep your vehicles locked at all times. Bears know how to open car doors.
● We recommend keeping the porch gates closed (though cubs have been known
to climb around the gates and wonder if they smell something enticing) Back to top

How do you deal with pests?

Our chalet is proactively treated by a professional pest control service. Pests occasionally do find their way in as we are on a mountain and surrounded by nature. This is especially prevalent in spring as they emerge and then again in fall when it gets colder outside. An expectation of completely pest-free environment is probably reasonable in a high-rise beachfront condo, but not in a chalet on the mountain surrounded by woods. Back to top

If you happen to see any carpenter bees (big loud black bees), please understand that they are harmless to humans. They make a lot of noise and may hover around humans, but they do not have stingers. However, they do damage wood by boring holes in which to lay their eggs.
Woodpeckers will sometimes find an untreated carpenter bee hole and tear open the wood to get to the bee larvae. This is a common problem that cabin owners deal with every year.
Wasps sometimes try to make their nests on cabins just like any other home... usually under the roof overhangs and eaves. We try to keep up as much as we can, but they are often much faster than we are. Please let us know if you happen to see an active wasp nest so that we can notify our pest control service.